Change to QA hospital parking system leaves patients and visitors waiting in ‘unacceptable’ 30-minute queues

Portsmouth Hospitals University NHS Trust has apologized for the inconvenience caused following the introduction of a new parking system at QA Hospital this week.

Check-in and payment for parking is now handled via the on-site machines or the JPass app, where visitors now need to enter their check-in number.

However, technical issues and longer payment times meant that visitors faced long queues to use the machines – and had to pay higher fees due to waiting times.

Hospital registration. Photo: Des Kearleys

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A spokeswoman for the trust said: ‘We are working hard to resolve issues and minimize disruption to our patients and visitors.

“We appreciate that, particularly at peak times, these issues cause significant delays and frustration for our patients and visitors, for which we apologize.”

Sue Adcock, who lives near Petersfield, queued for 30 minutes to pay for parking during a recent hospital visit with her daughter.

Queue at the hospital parking lot. Photo: Des Kearleys

She said: ‘We had to queue for half an hour after being in the hospital for hours.

“We are fully able-bodied, but there were elderly people in that queue, and standing that long would prove quite difficult.

“It takes twice as long to make the payment now.

“The queues are unacceptable.”

Des Kearley, another visitor to the hospital, said: ‘It can be quite a pain to visit loved ones in hospital without the added stress of queuing for 20 minutes or more if you leave at the wrong time. of the day and you are charged extra for the privilege.’

Blue badge holders can continue to park for free and will need to validate parking at the main reception by showing proof of the blue badge.

The trust spokeswoman added: ‘We will have members of our security team based at the parking machines to help anyone who needs help.

“Unfortunately, we are aware that there are also issues with the app which our teams have escalated to the app vendor for resolution.

“We will provide an update once the issues are resolved, along with improved signage to support the implementation of the new system.

“As part of our equipment improvement works programme, our new visitor car park will open soon.

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